NerdyKeppie Store Policies

Return and Exchange Policy

We do not accept returns and cannot provide exchanges. All of our items are manufactured to order and we do not keep stock of printed items. Please double-check all sizing and color choices before ordering.

Until an item is in production, the order can be cancelled (see Order Cancellation below). Once in production, items delivered as ordered cannot be returned, refunded, cancelled, or exchanged for a different item, design, size, or color. 

If the item you received is incorrect, damaged, not the size you requested, or otherwise improperly manufactured, NerdyKeppie will gladly help you exchange that item for a replacement to match your initial order. We do not provide refunds; we'll happily help you get the item you ordered.

Utilize the size guides and measuring instructions provided in our listings to make certain you are ordering the correct size. When in doubt, size up.

Order Cancellation Policy

Once an order is in production, it cannot be cancelled.  For order produced by NerdyKeppie directly, this is typically within 24 hours.  For orders produced by one of our printing partners, this is typically within 2 hours.  

Custom Order Policy

You must contact us to negotiate your custom item request prior to ordering.  Order notes left on purchases of items will not be honored, and you will receive the item you as you ordered it, rather than the item you'd like us to make for you.  

Shipping Policy 

NerdyKeppie is not responsible for customs fees or delays. Please allow sufficient time for items to clear customs for international shipment. It is the customer's responsibility to contact customs regarding customs delays.

NerdyKeppie does not collect or remit VAT. Customers are responsible for paying VAT.

If an item is returned due to customers not picking up packages at the post office, incorrect address, customers failing to address packages at customs, or other customer-facing shipping issues, NerdyKeppie will reship at our discretion only upon correction of address issues and payment of reshipment charges. Items returned for these issues are not eligible for refund. 

Missing packages must be reported within 30 days of the time the package was shipped. Missing packages will be replaced with like items, which may require production/printing time. NerdyKeppie is not responsible for missing packages marked 'delivered' by shipping partners. 

Shipping costs and times vary and are determined by destination, item, and originating location. You may receive multiple packages depending on the origination location of your items.

• Patches and enamel pins ship from our Portland, Oregon studio via USPS First Class package or First Class international package, by weight. Click here for current rates. These items generally ship within 1 business week.
• Kippot/yarmulkes are subject to extended production times and may take up to 6 weeks to ship. They are made to order and ship from our Portland, Oregon studio via USPS First Class/First Class International package, by weight.
• Heat and cold packs ship from our Portland, Oregon studio via USPS Priority Mail. These items cannot ship internationally due to customs restrictions (they contain dry feed corn and fall under restrictions on shipment of plant material) and ship by weight. Click here for current rates.
• Printed clothing, accessories and shoes ship directly from our  manufacturing partners; rates vary according to current shipping rates and shipping service selected. Additionally, shipping companies may apply shipping surcharges during holiday seasons. Most clothing costs between $5-10 to ship domestically, but bulky or fragile items such as shoes, comforters and mugs may cost over $30 to ship. These costs are determined by current shipping rates and are not set by NerdyKeppie.
• Please allow up to 4 weeks for delivery of all printed clothing, accessories and shoes, and up to 6 weeks during holiday rush times. All items are manufactured to order.