Store Policies

Return and Exchange Policy

NerdyKeppie will allow cancellation according to our cancellation policies, but once an item is in production, it cannot be refunded, cancelled, or exchanged for a different item, design, size, or color.  If the item you received is incorrect, damaged, not the size you requested, or otherwise improperly manufactured; NerdyKeppie will gladly help you exchange that item for a replacement to match your initial order.

Utilize the size guides provided in our listings to make certain you are ordering the correct size, as we cannot offer an exchange if you receive the size you ordered, but it does not fit. When in doubt, order a size up.

Order Cancellation Policy

Once an order is in production, it cannot be cancelled.  For order produced by NerdyKeppie directly, this is typically within 24 hours.  For orders produced by one of our printing partners, this is typically within 2 hours.  

Custom Order Policy

You must contact us to negotiate your custom item request prior to ordering.  Order notes left on purchases of other items will not be honored, and you may receive the item you ordered, rather than the item you'd like us to make for you.