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We do not accept returns and cannot provide exchanges. All of our items are manufactured to order and we do not keep stock of printed items. Please double-check all sizing and color choices before ordering.
Until an item is in production, the order can be cancelled (see Order Cancellation below). Once in production, items cannot be returned, refunded, cancelled, or exchanged for a different item, design, size, or color.
If the item you received is incorrect, damaged, not the size you requested, or otherwise improperly manufactured, NerdyKeppie will gladly help you exchange that item for a replacement to match your initial order. We do not provide refunds; we'll happily help you get the item you ordered.
Utilize the size guides provided in our listings to make certain you are ordering the correct size, as we cannot offer an exchange if you receive the size you ordered, but it does not fit. When in doubt, order a size up.
Once an order is in production, it cannot be cancelled. For order produced by NerdyKeppie directly, this is typically within 24 hours. For orders produced by one of our printing partners, this is typically within 2 hours.
You must contact us to negotiate your custom item request prior to ordering. Order notes left on purchases of items will not be honored, and you will receive the item you as you ordered it, rather than the item you'd like us to make for you.
NerdyKeppie is not responsible for customs fees or delays. Please allow sufficient time for items to clear customs for international shipment. It is the customer's responsibility to contact customs regarding customs delays.
If an item is returned due to customers not picking up packages at the post office, incorrect address, customers failing to address packages at customs, or other customer-facing shipping issues, NerdyKeppie will reship at our discretion only upon correction of address issues and payment of reshipping charges. Items returned for these issues are not eligible for refund: we manufactured them for you, which we paid for.
Missing packages must be reported within 30 days of the time the package was shipped. Missing packages will be replaced with like items, which may require production/printing time. NerdyKeppie is not responsible for missing packages marked 'delivered' by shipping partners.