NerdyKeppie FAQ : Frequently Asked Questions

I have an idea for a design. Can Spider make me something?

Yes! Custom design is a service we offer. Once Spider agrees to make your design, he will give you an estimate for how much time it would take. Custom designs are $50 an hour, with a half hour minimum, paid upfront via invoice. This includes a digital proof and one set of any tweaks or changes. Turnaround time for designs is 7-10 business days from the payment date of the invoice, with a 50% up-charge for rush designs completed within 48 hours of payment (subject to approval - we cannot guarantee availability for rush orders). The item in question will remain in perpetuity on the store. Likewise, your design can be applied to any other item created in the same way, so you won't have to pay for the design again should you want it on something else.

What are your restrictions on custom items?

We reserve the right to refuse any custom item commission at our sole discretion. We will not complete custom requests which utilize any homophobic/transphobic/queerphobic/biphobic/acephobic messaging, anything antisemitic, ableist or racist in message or implication, or containing the lipstick lesbian flag or sunset lesbian flag, due to their exclusionist origins. Please don’t ask. As a lesbian, Spider chooses to use the Inclusive Lesbian Flag designed by Lydia and based on a poem by Sappho, the variant created by Maya Kern.

We will not complete any custom orders which replicate another artist’s work or violate copyright.

In the exceedingly rare circumstance where a customer’s tweaks or changes would violate the above, we can and will decline to complete the commission. We do not refund commission fees.

Why doesn’t this item come in a flag I would like it to?

There are two different reasons why this may be:

If it’s a pin, that colorway may have already sold out. As we have to buy pins in bulk, we restock periodically. Follow us on Kickstarter to get first crack at new pins!

For items created on demand, we create our patterns in our most commonly-purchased flags. Our new designs are created in Aromantic, Asexual, Bisexual, Genderfluid, Genderqueer, Gilbert Baker, Inclusive Lesbian, More Color More Pride, Non-Binary, Pansexual, Progress, Rainbow and Transgender Pride colors. Older designs may not be available in all flags.

If you would like one of our items in a flag not already represented, contact us about scheduling custom design time so we can create something cool together!

Where is my order? Why isn't everything in this package?

You may receive your item in several packages, since some of our items are made when you order them and shipped directly from the manufacturer(s). You will receive an email with the tracking number(s) of your item(s) when they ship. Make sure to check your spam folder!

For items shipped from our Oregon shop, such as patches, heating pads, and enamel pins, manufacturing time may take up to two weeks. For items printed by our partners in other countries like Hong Kong, the U.K., or China, these items may take up to three weeks to ship. If you haven't received a tracking number by 20 days after order, please contact us and we will follow up with our printer!

Why aren’t all your items size-inclusive? Why do some of your skirts only go up to 2X? Why do some of your boots only go up to a men’s 10? Why… 

We don’t have control over which items come in which sizes: we’re not actually manufacturing a bunch of these things, and we’re a tiny company which doesn’t have the capital to demand that massive manufacturing companies make things the way we want. If we did, everything would come in XS-7X at least and would have pockets. Everything, even the shoes.

Speaking of shoes, they can be some of the most difficult things to find in extended sizes. Boots specifically, since we do have some sneakers that come in up to a US Men’s 15 (EU 49.5).

If the question is ‘do we plan to carry larger sizes?’, the answer is ‘we’re always looking for sources.’ 

Spider spends a lot of time searching for new print companies, consistently and on an ongoing basis. We add only companies we can verify to the best of our ability aren’t sweatshops, and those companies which will allow us to buy items one at a time. NerdyKeppie cannot afford and does not have the space to store stock. Trying to keep stock would prevent us from offering the wide variety of items and flag options that we do. So we need that intersection of products we can buy one at a time and products which are size-inclusive, and that’s pretty hard to find: even within the same company you’ll sometimes find items that go up to 2X and items that go up to 5X. So if we have to pick between not offering a long skirt at all (for example), or only offering it if it goes up to 5X, either we’re just not offering options for those who require modest dress at all or we’re offering the most we can right now and continuing to look for other options. We choose the latter.

Do your boots or shoes come in wide widths? Are your men's shoes wider than your women's shoes? Can I get this shoe in a bigger/smaller size than what you have listed?

Unfortunately, none of our suppliers currently offer wide width shoes. This is a known issue with on-demand shoe production, and if we ever find wide width shoes, Spider will dance in the street. The "men's" and "women's" shoes use the same sole blanks and one is not wider than the other.

We list every size we can offer, every size that our production partners offer. If it isn't listed, we can't get it. We have multiple employees and partners who wear wide shoes and shoes in a US "men's" 14+, so believe us, we get it. We're not withholding stuff from y'all that we can get, we promise.

Why are some of your items more expensive in plus sizes? You know that’s, like, completely wrong, the fat tax is terrible. 

Not anymore! In 2022, we unified our prices. The fat tax sucks. If you find an item we missed, please contact us!

Hey, you have employees, are you living your values or is that like a minimum wage situation?

Starting wage at NerdyKeppie is $24.20/hr and our Department Leads make $26.40/hr. Right now we can only afford to give people a few hours a week. Our 5 year plan includes at least one full-time employee, but we’re not going to ask people for a full-time commitment until we can offer the benefits and pay they deserve. In the meantime, we keep our hours flexible so our people can do the other things they want and need to do with their time, and pay well for the time we ask for.

Spider & Emet make well under minimum wage, because they’re the ones who decided to take on the risk.

Are you hiring?

Not currently or for the foreseeable future. We owe our current employees at least part-time status with insurance before we could even think about adding anyone else.